Full Job Description
**Candidates must be able to work 40 hours weekly Monday - Friday**
Are you passionate about making a difference in people's lives and providing individualized care? Does the prospect of harnessing cutting-edge technology to deliver top-notch patient care excite you? If your answer is "yes," please read on…
With over 50 years of operational experience, Acc uhealth has revolutionized healthcare with the world's first Healthcare Operations Center. Our Operations Center is the hub for maximizing adherence and providing real-time information to clinical staff, caregivers, and families in cases of elevated or critical readings. Our core values - Honesty, Integrity, Transparency, and Accuracy - are the foundation of our commitment to improving the quality of patient lives using real-time data, cutting-edge technology, and our compassionate, patient-focused nursing staff.
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Position Overview: We are seeking a dedicated and passionate Medical Assistant/Patient Care Coordinator to join our team. In this role, you will be the voice of Accuhealth.tech, providing exceptional service to our patients and their families. As a key member of our team, you will have the opportunity to grow with the company and contribute to our mission of improving patient lives through the use of real-time data and cutting-edge technology.
Career Path: At Accuhealth, we believe in nurturing talent and providing opportunities for career growth. Potential career paths include opportunities for leadership roles, specialization in patient care, and advancement in our Healthcare Operations Center. We are committed to supporting your professional development and helping you achieve your career goals within our organization.
Job Description:
Assists in the continuity of care by monitoring patient data. Facilitates communication with the patients to the Director of Nurses and Provider offices. Responsibilities include:
- Building relationships with patients for: service acceptance, device kitting and fulfillment.
- Building relationships with our partner physicians, ACOs, and Hospitals to establish and adhere to continuum of care processes
- Assist in the creation and fulfillment of research and clinical grants for telemonitoring and in the creation/fulfillment of DSRIP initiatives with partner hospitals and communities
- Provide behavioral coaching and enroll in adhoc behavioral training sponsored or provided by Accuhealth
- Make 100+ calls per shift to patients with critical readings.
- Monitor patient vitals and report concerns to the supervisor as necessary.
- Provide supervision to Medical assistants
- Train clients on our platform and processes.
- Troubleshoot devices
- Other duties as assigned.
Job Requirements:
- Must be nationally registered or certified as a Medical Assistant
- Strong phone and verbal communication skills along with active listening
- Familiarity with Google Suite, ability to quickly learn and properly use several systems for documentation and communication
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Fluent in Spanish and English, highly preferred
- Previous call center experience, highly preferred
Technology Requirements for the role:
- Internet upload and download speeds need to be a minimum of 35 mbps
Accuhealth is an equal opportunity employer. We welcome and encourage applications from all qualified individuals regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. At Accuhealth, we are committed to providing a workplace that is diverse, inclusive, and accessible to all.
Thank you for your interest in Accuhealth, and we look forward to considering your application.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Vision insurance
Medical Specialty:
- Geriatrics
- Home Health
Schedule:
- 5x8
- Day shift
- Monday to Friday
Work Location: Remote
