**Job Title:** Contact Center Assistant - Work From Home **Company:** Aetna **Location:** Denver, Colorado, US **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1

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### Job Description

Aetna is seeking a motivated and detail-oriented Contact Center Assistant to join our dynamic team. This entry-level, part-time position allows you to work from the comfort of your home while providing essential support to our customers. As a Contact Center Assistant, you will play a critical role in ensuring our clients receive high-quality service and information regarding their health plans.

 

### Key Responsibilities

- Respond promptly to incoming customer inquiries through multiple channels, including phone, email, and chat, ensuring a high level of customer satisfaction. - Assist customers with understanding their health insurance benefits, resolving issues, and providing information regarding claims and policy details. - Document customer interactions clearly and accurately in our customer relationship management (CRM) system, ensuring all information is up-to-date and compliant. - Collaborate with other departments to facilitate seamless communication and resolution of

 

customer issues. - Perform follow-ups with clients as needed, ensuring timely and thorough responses to their concerns. - Identify trends in customer inquiries and feedback, reporting insights to management for potential process improvements. - Maintain a reliable attendance record to support the availability and reliability of the contact center operations. - Engage in continuous learning about Aetna products and services to enhance your ability to assist customers effectively.

### Requirements

**Education and Experience:**

- High school diploma or equivalent; relevant experience in customer service or a call center environment preferred. - Minimum of 1 year of experience in a customer support role.

**Personality Traits:**

- **Reliable:** Strong work ethic and punctuality; maintain consistent availability and meet deadlines effectively. - **Resourceful:** Ability to problem-solve and navigate challenges independently while utilizing available resources.

**Soft Skills:**

- **Persuasion:** Skilled in effectively communicating with customers, employing persuasive techniques to aid in problem resolution and enhance customer experience. - **Project Management:** Ability to prioritize tasks effectively, managing multiple customer interactions and administrative duties concurrently.

**Technical Skills:**

- Proficient in Microsoft Office Suite and familiar with CRM software. - Comfortable learning and adapting to new technologies and tools as required in a remote environment.

### Benefits

- Profit Sharing: Eligible employees will have the opportunity to earn profit-sharing based on company performance. - Parental Leave: Aetna offers parental leave to support our employees during key life moments. - Life Insurance: We provide life insurance options to ensure the well-being of our employees and their families.

### Working Environment

At Aetna, we encourage calculated risk-taking to drive innovation and progress. As a remote team member, you will be empowered to bring ideas to the table and contribute to an inclusive and forward-thinking workplace culture.

### Application Information

If you are ready to make a positive impact on the lives of our customers and possess a passion for helping others, we invite you to apply for the position of Contact Center Assistant. The deadline to apply is **October 5, 2024.**

### Equal Opportunity Statement

Aetna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team and help us make a difference in the healthcare industry.

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If you meet the qualifications and are interested in joining a company that values its employees and their contributions, we encourage you to apply and take the next step in your career with Aetna!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.