Contact Center Supervisor-SME-Remote with Security Clearance

October 10, 2024

Work Subtleties

Exceptional status required: Public Trust Would you like to have an effect? Cogno sante representatives are enthusiastic about working on individuals’ lives

With a creative attitude and a relentless obligation to those we serve, we collaborate with medical care, regular citizen and safeguard organizations to convey remarkable public administrations and projects
Our diverse innovation and client experience (CX) arrangements accomplish program results, address basic difficulties and make significant change

Whether we are assisting Veterans with getting to medical care quicker, guaranteeing that individuals from the military complete their missions securely, or assisting individuals with acquiring health care coverage, our work contacts a large number of individuals

Other Jobs You May Be Interested In

Is it true that you are prepared to have an effect? Come Join Our Group Cognosante offers types of assistance on the side of the Military OneSource Program for military their relatives, like a business Representative Help Program (EAP)
This program gives an expansive cluster of data, assets, references, and directing to around 4.7 million people or “members,” which incorporates military help individuals, their families, and qualified regular folks at areas around the world

Administrations are given through a day in and day out contact place open by means of web site, complementary phone, secure constant message/video talk, email, or postal mail and incorporate non-clinical guiding; monetary directing; charge help; companion training and profession data; reception data; youngster care; Uncommon Relative Projects (EFMPs); sending support; handicap data; senior consideration; instructive administrations for grown-ups, kids, and youth; migration administrations; pet consideration; wellbeing and health instructing; lodging help; lawful help references; single assistance part benefits; dwelling; military advantages; relationship support; expertise building administrations for nurturing; mate movement and progress; shared endlessly support for regular issues (e.g., finding a handyman or car specialist)

Area 2: What is the position? The Boss will assume a critical part by managing a staff of Military OneSource Contact Community Emergency Specialists by guaranteeing they answer calls and live visits, recognize the member’s request or issue, give a proper warm hand-off or reference, or potentially give data to members

Area 3: What will I get to do ?

• Explicit obligations of this position incorporate, yet are not restricted to:
• Screens quality and execution as per characterized SLAs and measurements, and supports execution improvement by means of preparing, training, discussion, and working with shared learning gatherings.
• Fills in as first degree of reaction for issues requiring acceleration by the Emergency Experts (e.g., contacts characteristic of possibly unsafe occurrences or potentially requiring commanded revealing, emergency, member disappointment).

• Has solid client care abilities, information on Contact Place activities, and information and comprehension of the tactical way of life

Area 4: What capabilities do I want?

• Capabilities expected for this position include:

• US Resident and familiar English speaker
• Should go through criminal history, unique finger impression, and certification survey/check meeting basically the prerequisites of DODI 1402.05
• S uccessfully pas s a DoD-started Level 2 (Okay) Reasonableness Examination
• Graduate degree in a psychological well-being connected field and 15 years of related insight
• C urrent unlimited state licensure giving the position to give guiding administrations as an autonomous specialist in their particular field

• M inimum of three years full-time post-licensure directing experience and exhibited current guiding and administrative capability going before work with the Military OneSource Program .
• M inimum of three years late and applicable functional advising administrative experience
• Strong working information on standard PC programming (Microsoft Office business suite to incorporate Viewpoint, Word, Succeed, PowerPoint, and Undertaking) Area 5: What extra qualities will assist me with flourishing ?

Extra profoundly advantageous capabilities include:

• Smoothly bilingual in English and Spanish
• Capacity to deal with emergency intercession, struggle, conflict or other complex individuals circumstances with empathy and conclusiveness
• Exhibited capacity to support a different gathering of clients
• Fitness to work cross practically with program staff and subcontractors to convey the greatest of work under once in a while outrageous tension and in a speedy climate
• Demonstrated information and elevated degree of agreeableness working innovation and rapidly learning new programming projects to perform information passage

• Capacity to embrace and change and shift needs as the business directs
• Coachable with an eagerness to team up with program work force
• Proper degree of web data transfer capacity to meet remote transfer and download rules.
• Devote your complete focus to your work obligations during working hours and stick to break and participation plans.

• Assigned calm, interruption free, and safe working space with sufficient lighting.
• Be responsive and useful and utilize the gear and technical support given by the organization
What We Offer Our central goal is to give thorough and serious compensation, advantages, administrations, and projects to qualified representatives and their wards that:

• Guarantee ideal wellbeing and efficiency of our workers
* Support worker maintenance and fascination
* Give work/life equilibrium to guarantee our representatives prevail inside and beyond the workplace Pay $77,059.11 – $124,450.68 The compensation range for this still up in the air by different elements, including however not really restricted to area, obligations of the gig, and arrangement with market information

While deciding a compensation for this job, the accompanying elements might be thought about – contract-explicit reasonableness, schooling, information, abilities, skills and experience
The gauge showed addresses the compensation range for this position and is only one part of Cognosante’s complete remuneration bundle for representatives

Not really intelligent of genuine pay might be procured, nor a commitment of a particular compensation for a particular representative
Cognosante won’t give sponsorship to work based migration benefits for this position
What We Commitment Cognosante representatives are roused by our strong mission to further develop lives
To accomplish this mission, we put our kin first

Regardless of wherethey’re situated around the country, our creative working environments empower people to apply theirskills and experience to pursue a more noteworthy great
We cultivate a triumphant culture of solutioncreators based on development, cooperation, adaptability, and work-life balance.And we put resources into thenext age of different ability to encourage a comprehensive, moderate, versatile workplacethat focuses on headway for all

As a governmental policy regarding minorities in society business, we are resolved to approach opportunity paying little mind to race, variety, religion, sex, sexual direction, orientation character, public beginning, handicap, or veteran status, or some other safeguarded class
Your wellbeing during your pursuit of employment is significant
Enrolling correspondences will continuously be sent through one of the accompanying corporate space messages (@cognosante.com or @accurate.com)

We won’t ever send correspondences through some other space, including @cognosantecareers.com, @gmail.com or @yahoo.com)
We won’t ever demand installment from you, nor will we send installment to you, preceding your beginning date
In the event that you have been approached to send or get any installment, or on the other hand assuming you feel somewhat skeptical about whether you have been reached by a Cognosante representative, kindly reach us at

Back to blog

Other Jobs You May Be Interested In

Related Posts

CWM - Marcus by Goldman Sachs - Checking Fraud - Associate - Richardson, TX

Resolution Coordinator, Contact Center (Remote for only for GA… – Vacancy Global

Verizon Wireless Order Entry

(Entry Level / No Experience) Costco Data Entry Remote Jobs – Work From Home

Process Excellence Lead

Telephonic Care Manager, RN

Chapter Lead, Digital Backend

ENTRY LEVEL SOFTWARE PROGRAMMER (REMOTE)