Customer Care Manager III

October 10, 2024

Full set of working responsibilities

About Lumen

Lumen interfaces the world. We are touching off business development by interfacing individuals, information and applications – rapidly, safely, and easily. Together, we are developing a culture and company from individuals – focused on cooperation, trust and straightforwardness. Individuals power progress.

Lumen’s obligation to work environment incorporation and representative help radiates brilliantly. We’ve made the Newsweek 2024 Biggest Working environments for Variety list and accomplished an ideal score of 100 on the Basic liberties Mission Corporate Correspondence Record (CEI) for the fifth back to back year. Furthermore, we’re the top manager in the correspondences and telecom industry, positioning twelfth in general across all ventures in The American Open door Record.

We’re searching for top-level ability and proposition the adaptability you really want to flourish and convey enduring effect. Go along with us as we carefully interface the world and shape what’s to come.

Lawful Explanation
In any materials you submit, you might redact or eliminate age-recognizing data like age, date of birth, or dates of school participation or graduation. You won’t be punished for redacting or eliminating this data.

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The Job

Goes about as a solitary resource for a gathering of doled out client accounts which regularly have a medium to huge income scope or have moderate to high complex item needs. Deals with any cooperations from the client request through charging to guarantee most significant levels of consumer loyalty. Advances income development, maintenance, and by and large consumer loyalty. Fills in as the course and acceleration point for exemption issue the executives of client inconveniences and issues in the space of request passage, request approval, administration enactment, test and turn-up, client access bunch, specialized client account the board, detaches and charging exercises.

The Principal Obligations

Accomplice intimately with deals and administration conveyance eco-frameworks to comprehend and execute sold arrangements.
Give basic date the executives and acceleration backing to meet committed conveyance targets.
Approve request subtleties for sold administrations
Follow laid out convention for submitting requests to Request section and provisioning.
Give opportune reaction to client and administration conveyance requests.
Supportive of effectively deals with the client assistance’s requirements to guarantee the most elevated levels of consumer loyalty and that their assumptions are met.
Meet learning, improvement and self-awareness goals to give a prevalent client experience.
Collaborate with deals and administration conveyance to determine request special cases all through the conveyance lifecycle
What We Search For in a Competitor

Required:

Four year college education or 5+ long periods of related insight
Client support, critical thinking and logical abilities
Verbal, composed and relational abilities
Cooperation abilities and utilize a group way to deal with achieving work
Self-starter
Capacity to perform various tasks
Capacity to keep on track in high paced upsetting workplace.
Capacity to learn and stick to client care arrangements, cycles, and standards
Capacity to keep a capable comprehension of Lumen items and administrations.
Have a functioning information on the execution work process

Liked:

Comprehension of specialized items and administrations
Formal undertaking the board insight
Information on request interaction and specialized side of the provisioning system
3+ long stretches of broadcast communications/innovation experience.
Remuneration
The beginning compensation for this job varies in light of the representative’s essential work area. Workers commonly don’t begin at the highest point of the reach, however remuneration relies upon every individual’s capabilities.

Area Based Pay Reaches

$54150 – $72200 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$56900 – $76000 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, Goodness, alright, Dad, TN, UT, VT, WV, WI, and WY.
$59850 – $79800 in these states: CO, Howdy, MI, MN, NV, NH, NC, OR, and RI.
$62700 – $83600 in these states: AK, CA, CT, DE, DC, IL, MD, Mama, NJ, NY, TX, VA, and WA.

Likewise with the compensation range assortment that depends on the district of a country, explicit not set in stone by different factors, for example, experience, schooling, abilities, confirmations and other business needs.

What’s in store Straightaway
In view of your request for employment data you might be offered the chance to finish a video interview following applying. This will incorporate a bunch of inquiries for you to record a reaction to notwithstanding Game Difficulties. Fulfillment of this video interview is a prerequisite to be considered for our vacant position. Presently not a great time? No problem, we will likewise send you an email with a connection to finish the video interview. We firmly suggest that you complete this in something like 5 days of yours application date.

Order #: 335156

Foundation Screening

In the event that you are chosen for a position, there will be a foundation screen, which might incorporate checks for criminal records as well as engine vehicle reports or potentially drug screening, contingent upon the position prerequisites. For more data on these checks, if it’s not too much trouble, allude to the Post Offer segment of our FAQ page. Work related concerns recognized during the foundation screening might exclude you from the new position or your ongoing job. Foundation results will be assessed dependent upon the situation.
As per the San Francisco Fair Possibility Statute, we will consider for work qualified candidates with capture and conviction records.

Equivalent Business Potential open doors

We are focused on giving equivalent work open doors to all people paying little heed to race, variety, lineage, citizenship, public beginning, religion, veteran status, handicap, hereditary trademark or data, age, orientation, sexual direction, orientation personality, orientation articulation, conjugal status, family status, pregnancy, or other lawfully safeguarded status (all in all, “safeguarded situations with”). We don’t endure unlawful segregation in any business choices, including enlisting, employing, pay, advancement, benefits, discipline, end, work tasks or preparing.

Disclaimer

The work liabilities depicted above demonstrate the overall nature and level of work performed by representatives inside this order. Counting a far reaching stock of all obligations and responsibilities regarding this job isn’t expected. Work obligations and obligations are dependent upon future developments in light of advancing business needs and conditions.

Pay Reach
Pay Min :
54150

Pay Max :
83600

This data mirrors the expected base compensation range for this position in light of current public information. Essentials and maximums might change in light of area. Individual compensation depends on abilities, experience and other pertinent variables.

This position is qualified for either transient motivations or deals pay. Chief and VP positions likewise are qualified for long haul impetus. To become familiar with our reward structure, you can see extra data here. We’re ready to address any extra inquiries you might have as you travel through the choice interaction.

As a component of our extensive advantages bundle, Lumen offers an expansive scope of Wellbeing, Life, Deliberate Way of life and different advantages and advantages that upgrade your physical, mental, profound and monetary prosperity. You can learn more by clicking here.

Kindly be prompted that Lumen requires no type of installment from work candidates during the enrollment interaction. All authentic employment opportunities will be posted on our authority site or imparted through true organization email addresses. Assuming that you experience any bids for employment that demand installment in return for work at Lumen, they are not so much for work with us, but rather may connect with one more organization with a comparative name.

Note: For association addressed postings, wage rates and ranges are represented by pertinent aggregate dealing arrangement arrangements.

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