**Description**

**You Lead the Way

We Have Your Back.**

With the right sponsorship, individuals and organizations have the ability to advance in unbelievable ways
At the point when you join Group Amex, you become piece of a worldwide and different local area of partners with an unflinching obligation to back our clients, networks and one another
Here, you'll learn and develop as we assist you with making a vocation venture that is interesting and significant to you with advantages, projects, and adaptability that help you by and by and expertly.

At American Express, you'll be perceived for your commitments, authority, and effect each partner has the potential chance to partake in the organization's prosperity
Together, we'll win collectively, endeavoring to maintain our organization values and strong sponsorship vow to give the world's best client experience consistently
What's more, we'll do it with the greatest possible level of uprightness, and in a climate where everybody is seen, heard and feels like they have a place.

**Join Group Amex and we should lead the way together.**

As a brand based on exceeding everyone's expectations to give the best client experience, it is central to have the most uncommon partners
As the substance of the organization, you can make positive connections with our clients consistently from organizing a novel travel or way of life experience to assisting them with their regular necessities
Also, you can develop your abilities through industry-driving preparation and continuous instructing, all while realizing how it affects ceaselessly set the norm for elite, client first assistance
Track down your put in help on #TeamAmex.

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**Job and Responsibilities:**

Using your abilities, experience and enthusiasm for client assistance to assist with driving your group and its colleagues to progress.

**What might you do consistently as a Client Care Professional?**

+ Reliably convey uncommon help on a high volume of inbound brings in a quick moving, organized, client care climate with a sharp spotlight on driving a Client First mindset

+ Talk with Card Individuals to figure out their necessities and designer exceptional and individual answers for them, while likewise building up the advantages of card enrollment and recognizing Card Part residency

+ Add an incentive for our clients through unforeseen significant proposals of item offers/benefit enlistments that extend client commitment and faithfulness

+ Use your "administration arranged" character to foster key offering abilities to improve and set the client relationship by extending their unwaveringness to our image

+ Address general and record explicit client requests explanation requests, card substitution, make installments, rewards recovery, and so forth, and update client account data

+ Use devices and assets to distinguish custom arrangements and expect client needs, in our obligation to keep in touch goal

+ Meet and surpass execution objectives that incorporate, however are not restricted to: deals rates, quality objectives, consistence guidelines and efficiency targets, and client execution measurements

**Least Qualifications:**

+ Solid composed and relational abilities to have the option to talk actually and normally with our Card Individuals to develop client connections and drive fulfillment

+ Strength expected to productively deal with a constant flow of client calls, while adjusting execution to meet various measurements, and stay positive through change and upsetting circumstances

+ Capacity to feature modesty and demonstrate consideration and appreciation through profound affirmation of our client questions/circumstances on each call

+ Specialized wise to perform various tasks and explore through numerous PC frameworks and applications, all the while, with speed and precision

+ Trustworthiness with oversee delicate Card Part data and comply to all Administrative and Consistence rules connected with adjusting and deals rehearses

+ Headed to please by giving a definitive encounter to our Card Individuals on each cooperation

+ Idealness and unwavering quality

**Favored Skills:**

+ Enthusiasm for building client dependability through excellent tuning in, consultative relationship building, genius and critical thinking abilities

+ Client assistance and consultative deals climate experience liked

+ Energy for consultative deals, prescribing items or arrangements customized to every client

+ Capacity to adjust correspondence style to a wide assortment of characters and circumstances and get a sense of ownership with each call, from start to finish

**Extra Requirements:**

+ Adaptability to work whenever between 6:00am - 2:00am, including ends of the week

+ Half breed Climate on location assumption 3 days/week

+ Work environment Adaptability: All day
Shift adaptability prerequisites

+ American Express offers an incredible and different workplace
Superior execution is compensated with target driven motivations

**Qualifications**

Compensation Reach: $20.00 to $21.65 hourly extra advantages

The above addresses the normal time-based compensation range for this occupation demand
At last, in deciding your compensation, we'll think about your area, experience, and other occupation related factors.

We back our associates and their friends and family with advantages and projects that help their all encompassing prosperity
That implies we focus on their physical, monetary, and emotional well-being through each phase of life
Benefits include:

+ Cutthroat base compensations

+ Extra motivating forces

+ 6% Organization Match on retirement investment funds plan

+ Free monetary instructing and monetary prosperity support

+ Exhaustive clinical, dental, vision, life coverage, and handicap benefits

+ Adaptable working model with cross breed, nearby or virtual game plans relying upon job and business need

+ 20 weeks paid parental leave for all guardians, paying little mind to orientation, presented for pregnancy, reception or surrogacy

+ Free admittance to worldwide on location health focuses set up with attendants and specialists (contingent upon area)

+ Free and private advising support through our Solid Personalities program

+ Profession improvement and preparing valuable open doors

For a full rundown of Group Amex benefits, visit our Partner Advantages Site .

American Express is an equivalent open door business and settles on work choices regardless of race, variety, religion, sex, sexual direction, orientation character, public beginning, veteran status, handicap status, age, or some other status safeguarded by regulation.

We back our partners with the help they need to flourish, expertly and by and by
That is the reason we have Amex Flex, our endeavor working model that gives more prominent adaptability to partners while guaranteeing we protect the significant parts of our remarkable in-person culture
Contingent upon job and business needs, partners will either work nearby, in a crossover model (blend of in-office and virtual days) or completely practically.

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Business qualification to work with American Express in the U.S
is expected as the organization won't seek after visa sponsorship for this position.

**Job:** Client assistance

**Essential Location:** US-Florida-Dawn

**Schedule** Full-time

**Req ID:** 24018800