Responsibilities:

• Be well-versed in all Labcorp processes and policies to respond clearly to high volume billing inquiries.
• Maintain appropriate response time in various communication platforms (Example: phone calls, emails, portal inquiries, etc)
• Identify issues and suggest potential improvements.
• Collaborate with your team and to develop best practices to ensure we are providing the best service and experience to all customers
• Maintain an assigned schedule and be flexible with daily schedules when business needs change
• Effectively communicate, resolve, and document billing related inquiries
• Participate in projects that extend beyond your day to day to stretch you to think outside the box

Qualifications:

• Minimum High School diploma or equivalent required
• Minimum 1+ year customer service experience required
• Previous healthcare/call center experience strongly preferred
• RCM experience preferred
• Ability to work remote
• Ability to work independently and commit to a structure environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• Bilingual a plus

Remote Work: 

• Must have high level Internet speed (50 mbps) connectivity 
• Dedicated work from home space 
• Ability to manage time and tasks independently while maintaining productivity 

• Must meet weekly and monthly production goals 
• Effective communication skills 

• Alpha-Numeric Data Entry proficiency 
• 10 key experience  

What you bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Application Window closes: 9-12-24

Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)

Hours: 8am – 5pm PST

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.