Full job description

Key Responsibilities:

• Manage the overall delivery and performance of customs services for assigned accounts.
• Track and assess DGF US customs KPI operations related to assigned accounts.
• Develop, implement, and maintain Standard Operating Procedures for assigned accounts.
• Oversee and manage customer and DGF reporting metrics.
• Prepare, schedule, and deliver Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to assigned accounts, both virtually and in person.
• Participate in regular conference calls with customers to discuss performance, compliance practices, challenges, and identify growth opportunities.
• Analyze data related to critical import activity and exceptions to ensure consistent service delivery.
• Address and resolve customer complaints and manage the issuance of Corrective and Preventive Actions (CAPA).
• Maintain strong relationships with customers, DGF Brokerage Management and Operations Staff, Vendors, and the Commercial Team.
• Provide regular feedback to customers and CDZ management on performance and business development.
• Engage with customs operations teams to resolve challenges and develop preventive action plans.
• Assist with billing accuracy, dispute resolution, and the collection of past due invoices.

Qualifications:

• Minimum 3 years experience with International Trade and Customs Services.
• Proven experience in Customer Relationship Management within the customs logistics industry.
• Licensed Customs Broker (LCB) and Customs Compliance Specialist (CCS) certifications are a plus.
• Ability to work independently with strong time management skills.
• Proven commitment to customer satisfaction with excellent communication and interpersonal skills.
• Proficiency in MS Office
• Strong analytical and problem-solving capabilities.
• Excellent telephone and email communication skills.
• Travel: Willingness to travel up to 25% of the time.

Benefits: (All non-union employees)

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  Total Compensation Package: We offer a competitive base salary.
• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
• Vision: Optional coverage for eye exams, frames, and contact lenses.
• Dental: Optional coverage for preventative, major, and basic dental services.
• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.