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What You’ll Do:

• Serve as the face of Bambee HR to our clients primarily over phone and video, comms with some written communication.
• Ensure world-class customer experiences by cultivating strong relationships and delivering easy-to-understand solutions.
• Identify, implement and advise clients on HR strategies and resources to ensure business compliance
• Assist customers in solving complex HR issues, including employee relations, corrective action plans, termination procedures, and policy development.
• Provide a high quality of service and response to customer requests measured by key performance indicators.
• Instrumental in achieving retention and other metrics which aid in Bambee’s growth.
• Act as sole consultant responsible for the customers that are assigned to you. You will identify risks and make recommendations to clients at your sole discretion in line with Bambee’s best practices.
• Ensures compliance with federal, state, and local, laborwage, and hour laws and best practices.
• Train and educate clients and their employees on Bambee’s products and services .

Who You Are:

• You have 5+ years of deep HR generalist knowledge with a solid foundation in HR disciplines and best practices
• You have previous experience in Customer Success / Account Management or you’re eager to develop those skills
• You have proven knowledge of complex HR topics such as employee relations, wage and hour guidelines, and leave of absences.
• You’re a passionate, enthusiastic person who’s not afraid of hard work.
• You love building relationships with clients and going the extra mile for them.
• You write impeccable emails and are confident on the phone.
• You’re organized, sincere, empathetic, and proactive.
• You’re adaptable and comfortable with change (this is a start-up, things move fast!)

Bonus Points For:

• Past experience in Account Management and meeting retention or call volume targets

Job Types: Full-time, Contract

Pay: $75,000.00 - $111,000.00 per year

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Location: Remote