Job Description
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Fully remote position, with the requirement to reside in Michigan
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and customer satisfaction
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- Respond to inbound calls related to Pharmacy Benefit Manager (PBM) and major medical insurance inquiries
- Resolve customer questions and issues following established guidelines and procedures
- Process non-clinical PBM rejections and assist in the prior authorization process
- Verify benefits for Major Medical through online resources or phone communication
- Document interactions and maintain records of customer contacts and actions taken
What is Required (Qualifications):
- High school diploma or GED
- Experience providing customer service in healthcare, specialty pharmacy, PBM, call center, or related industry
- Ability to communicate clearly and effectively, both written and verbal
- Basic level PC skills, including proficiency in MS Windows and MS Office Suite
- Strong interpersonal skills and ability to maintain confidentiality
How to Stand Out (Preferred Qualifications):
- Experience in customer service related to adherence and complex disease states
- Experience in identifying operational issues and implementing strategies to resolve them
- Intermediate level PC skills, including proficiency in MS Windows and MS Office Suite
#RetailPharmacy #HealthcareServices #CustomerService #RemoteWork #CareerOpportunity
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