Job Description: Kelly Connect Work from Home – Customer Service Representative
Kelly Connect is seeking motivated and customer-focused individuals to join our team as Work from Home Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients’ customers through various communication channels.
Responsibilities:
1. Handle inbound customer inquiries and provide accurate and timely responses.
2. Assist customers with product information, order placement, billing inquiries, and issue resolution.
3. Utilize effective communication skills to build rapport and establish positive relationships with customers.
4. Identify and escalate complex customer issues to the appropriate department for resolution.
5. Maintain a high level of professionalism and empathy while handling customer interactions.
6. Follow company policies and procedures to ensure consistent service delivery.
7. Meet or exceed performance goals, including customer satisfaction, quality, and productivity metrics.
8. Stay updated on product knowledge and industry trends to provide accurate information to customers.
9. Collaborate with team members and supervisors to improve processes and enhance the customer experience.
10. Adhere to work schedules and maintain regular attendance.
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Requirements:
1. High school diploma or equivalent.
2. Previous customer service experience preferred.
3. Excellent verbal and written communication skills.
4. Strong problem-solving and decision-making abilities.
5. Ability to multitask and navigate through multiple systems simultaneously.
6. Proficient computer skills, including knowledge of Microsoft Office Suite.
7. Reliable high-speed internet connection and a quiet, distraction-free workspace at home.
8. Ability to work independently and adapt to changing priorities.
9. Flexibility to work various shifts, including evenings, weekends, and holidays.
10. Must be legally eligible to work in the United States.
Benefits:
1. Competitive hourly pay with opportunities for performance-based incentives.
2. Comprehensive training program to ensure success in the role.
3. Work from the comfort of your own home.
4. Flexible scheduling options to accommodate personal commitments.
5. Career advancement opportunities within Kelly Connect and our client organizations.
6. Access to a supportive and collaborative team environment.
Join our team of dedicated professionals and make a difference in the lives of our clients’ customers. Apply now to become a Work from Home Customer Service Representative with Kelly Connect!
