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Required Qualifications:

• 10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
• Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
• 7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
• Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
• System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
• Overall 5+ years of experience, 3+ years working with GCP or alternate public/hybrid cloud and a proven track record for the below mentioned skills.
• Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development .
• Expert and champion on NFR aspects for mission critical solutions at scale and leading the software development teams and instrumenting backlogs with shift left practices.
• Must have 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,
• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
• Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture.
• Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left.
• Must have professional cloud certification on Azure/GCP or other cloud provider.
• Ability to rationalize risk controls into policy outcomes.
• Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions.
• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.
• Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure.

Delivery focus and willingness to work in a fast-paced, enterprise Agile environment.

• Proficient and have a thorough understanding of GCP Platform knowledge.
• Proficient and have a thorough understanding of Security best practices.
• Should have good understanding of Network infrastructure knowledge and experience.
• Should have good understanding of Monitoring and logging across multiple discrete platforms.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$100,000.00 - $217,200.00