Job Description
Job Summary
Dept Hours: Monday through Friday, 8:00am - 8:00pm EST(Must have availability to work ANY hours during the open dept hours)
Responsible for leading the telecom team and aligning technology strategies for customer facing operations. Analyzes business requirements, develops contact center applications and ensures voice/data network infrastructure. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in the development and meeting of the departmental budget. This job oversees a large team of front-line support analysts and engineers. Responsibilities include onboarding of vendors and vendor locations, outage management support, primary support of department support issues.
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