Full job description

• Drive excellence in execution, process improvement, cross-functional alignment, and the integration of business initiatives into daily eCommerce operations.
• Oversee all website operations and take ownership of site maintenance related to the eCommerce platform components that deliver the web experience (storefront, content management, promotional events, reviews, fraud prevention, product recommendations, payment, etc.).
• Create processes for cross-functional teams related to website product setup, pricing, content, and promotions and proactively troubleshoot and resolve issues.
• Work with eCommerce, IT, Customer Service, and Distribution Center in resolving production issues relating to website functionality, order inquiries, fulfillment updates, FAQ’s & consumer facing product data.
• Manage and mentor a diverse team of direct reports.
• Provide on-call support for promotion launches, product launches, and troubleshooting site issues outside of normal business hours.
• Lead holiday readiness effort across the organization for eCommerce business.
• Implement support processes including team calendar, on-call rotation, incident handling, incident communication, and escalation in partnership with enterprise IT.
• Build and maintain relationships with vendors that provide platform components to discuss issues and optimization opportunities.
• Collaborate with product management and engineering to ensure new/enhanced features do not negatively impact customer experience or operations.
• Monitor website availability and performance against services levels.
• Manage monthly departmental accruals, monthly invoice coding, and contract renewals.
• Contribute to defining and continuously improving the agile development environment.
• Proactively solicit feedback from teams and work closely with engineering to implement automated solutions for continuous improvement

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Cultivate strong cross functional partnerships that drive business results and inspire a culture of transparency, collaboration, and accountability.
• Serve as a Sparc Group and Eddie Bauer advocate in the industry and marketplace.
• Perform such other duties as directed by the supervisor

• Bachelor’s Degree preferred; focus in Technology, eCommerce, Marketing or equivalent work experience
• Minimum of 5 or more years operational experience within an eCommerce environment
• Experience in a fast-paced environment, managing priorities across multiple channels
• Strong understanding of eCommerce and retail business and practices
• Experience with online digital consumer solutions such as content management, eCommerce, promotion tools, product information management and similar systems
• Proven experience in delivering solutions with sophisticated and complex requirements, attention to detail, and strong follow-through
• Strong project management skills managing multiple large projects with agile experience
• High level of intellectual curiosity and comfort with ambiguity
• Strong inquisitive and investigative skills; actively seeking out information, asking probing questions, and analyzing data to uncover insights and drive informed decision-making.
• Ability to prioritize team success and engage in energetic collaboration
• Excellent communication skills (written, verbal, visual)
• Comfortable in a highly-matrixed, iterative development environment
• Be customer-centric and focused on delivering seamless experiences
• Experience hiring and developing a diverse team
• Travel may be required, based on business needs
• Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.
• Must have authorization to work in the United States.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company’s policy.
• Ability to remain in a stationary position for up to 8 hours per day
• Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
• Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
• Ability to position self to reach at or below shoulder level