Job Description

Excited to grow your career? Do you enjoy helping people? Do you thrive in a fast-paced, customer-focused environment? Then start your career as a part of our growing Cigna Healthcare – Medicare Supplemental Benefits team!

As a Customer Service Representative, you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. In this… pivotal role, the Customer Service Representatives effectively handles inquiries from clients that are received via phone, and serviced in a contact center environment. An individual in this role will conduct customer phone verification interviews on all inbound calls for completion of application for insurance coverage. This position uses multiple systems to review and notate work in accordance with federal/state guidelines as well as Medicare guidelines.

The successful candidate will be able to interact appropriately and effectively with clients using excellent interpersonal, listening, critical thinking, and problem solving skills. The ability to use computer based resources in a highly effective manner to educate and provide accurate responses to inquires is crucial for success.

 

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Qualifications

High school diploma or equivalent required, Associate or bachelor’s degree a plus Prior Insurance experience preferred, Cigna experience a plus
1+ years’ experience in customer service, call center environment strongly preferred
Process and review applications into workflow.
Maintain detailed knowledge of all Medicare Supplement Products and compliance procedures.
Performance determined on many factors including phone metrics and quality assurance score
Business Hours are 8am to 5pm CST
Candidates must have a quiet and private space designated for focused work
Experience with OnBase, LifePro, Verint, Finesse, and Salesforce/Knowledge Xchange Preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State