Are you passionate about delivering exceptional customer service from the comfort of your own home? Join TTEC as a Remote Customer Service Representative and embark on a rewarding career journey where you can make a difference while enjoying the flexibility of remote work.
About TTEC:
TTEC is a global customer experience technology and services company that designs, builds, and operates omnichannel contact center solutions. With a focus on innovation and digital transformation, TTEC helps brands deliver simple, seamless, and exceptional customer experiences across various industries.
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Position Overview:
As a Remote Customer Service Representative at TTEC, you will be responsible for providing outstanding customer support via phone, email, chat, and other communication channels. You will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction with every interaction.
Key Responsibilities:
- Handle inbound and outbound customer inquiries in a professional and courteous manner.
- Identify and assess customer needs to achieve resolution in a timely manner.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot technical issues and escalate complex problems as needed.
- Document all customer interactions and maintain accurate records in the company database.
- Meet or exceed performance metrics including quality, productivity, and customer satisfaction targets.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Prior customer service experience in a remote or call center environment is a plus.
- Excellent communication skills with a strong command of the English language (verbal and written).
- Proficiency in using computer applications and navigating multiple systems simultaneously.
- Ability to work independently with minimal supervision and adapt to a fast-paced, dynamic environment.
- Strong problem-solving skills and a customer-focused mindset.
Benefits:
- Competitive hourly pay with opportunities for performance-based incentives.
- Comprehensive training program and ongoing support to ensure your success.
- Flexible scheduling options with full-time and part-time opportunities available.
- Advancement opportunities for career growth within the company.
- Work-from-home setup with the necessary equipment provided.
Join Our Team:
If you're ready to take the next step in your career and become part of a global leader in customer experience solutions, apply now to join TTEC as a Remote Customer Service Representative. Experience the freedom and flexibility of working from home while making a meaningful impact on customers' lives every day. Apply today and unleash your potential with TTEC!
