Job Description
At our company, we champion the belief that there’s always a way to improve. This ethos motivates us to provide top-tier technology, forward-thinking products, and unparalleled service worldwide. Your role is pivotal in this endeavor, offering you a dynamic work environment that values collaboration, inclusivity, and flexibility. With competitive compensation and a comprehensive wellness and… benefits package, we’re dedicated to your success and well-being.
Your Role
As an Order Management Coordinator, you’ll be at the heart of ensuring our customers’ satisfaction. You’ll handle incoming requests via various channels, including phone, email, and online platforms, ensuring efficient order processing, pricing accuracy, and timely delivery. Building and maintaining positive relationships with our customers, sales teams, and supply chain partners will be key to your role.
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Responsibilities
Efficient data entry of customer orders in SAP.
Engage with customers through multiple channels, providing timely and professional responses.
Coordinate delivery notifications and logistics with our warehouse teams.
Enhance on-time delivery rates by fostering strong connections with our Supply Chain team.
Monitor order backlogs, adjusting delivery schedules as needed.
Serve as a primary contact for order inquiries, providing updates on delivery dates, product availability, and order discrepancies.
Manage return processes and credit memoranda in accordance with our policies.
Keep our SAP customer database up-to-date, including managing new accounts and updates.
Oversee special consignment inventory for key accounts.
Physical Demands And Work Environment
This position involves a mix of sitting, standing, and moving within an office environment, with occasional lifting of up to 10 pounds. Regular computer use is a requirement. After an initial training period, enjoy the flexibility of a hybrid work schedule (60% in-office, 40% remote), with minimal travel expected.
Who You Are
An associate’s degree in business or marketing, with at least one year of customer service experience.
A positive, customer-focused mindset with the ability to multitask effectively.
Detail-oriented, with a knack for accuracy.
Experience with SAP or similar enterprise resource systems is beneficial.
Strong communication skills, both oral and written.
Proficiency in Microsoft Office.
Bilingual abilities in Spanish or German are a plus.
What We Offer
We’re committed to fostering a culture open to change and feedback, supporting your growth with learning opportunities, global job prospects, and technical training. Your safety and well-being are paramount, reflected in our competitive compensation package, including health benefits, vacation, sick leave, 401k, parental leave, and more.
About Us
We’re a globally recognized company with a diverse and talented team across four continents. Our culture thrives on technical expertise, personal skills, and a willingness to engage in international projects. As part of the Atlas Copco Group, we’re dedicated to sustainable practices and innovation, offering extensive training and development programs to help you grow with us.
Join us in shaping the future with your talent, creativity, and passion.
This position is an equal opportunity role welcoming candidates of all backgrounds. Flexibility in work hours and a strong team spirit are essential.
Employment Type: Full-Time
