Responsibilities:

o Build expert, dynamic knowledge of the company products and services.

o Outreach to potential customers and current customers participating in utility project evaluations.

o Implementing customer support solutions in all phases of evaluation projects run for utility customers.

o Analyzing expected customer needs and feedback during projects to other team members and management.

o Define reporting and KPI requirements for maintaining high customer satisfaction.

o Report on common sources of technical and customer issues or questions and make recommendations to project teams.

o Diligent pursuit of ways to improve monitoring, discover issues and deliver better value to our customers.

o Develop customer support documentation and processes for evaluation projects, so they can be transferred to the regular support infrastructure if the project transitions to an ongoing program.

o Ensuring that customers are satisfied with products or services by handling complaints and inquiries.

o Coordinates with program managers to help facilitate design, evaluation, and implementation of client initiatives.

o Leads periodic project status and review meetings with clients.

Successful Candidates Attributes:

o Bachelors degree from an accredited college or university and 2+ years of related experience or an equivalent combination of education and experience.

o Good analytical, problem solving, time management, presentation, organization, and interpersonal skills.

o Strong communication skills, actively listening to customers and communicating with them.

o Familiarity with the electric utility business is a plus.

o Solid organization skills, including planning, the ability to make sound prioritization decisions and the ability to manage multiple tasks and assignments.

o Adapt to various software programs and technologies to access customer information and provide assistance.

Flexible work from home options available.