Job Overview
Erlanger, Kentucky, United States
Full Time
Additional Details
2338
7.6k
Job Description
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Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.
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Key Responsibilities:
- Provide exceptional customer support through various channels, including email, chat, and phone.
- Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
- Collaborate with cross-functional teams to address and escalate complex customer concerns.
- Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
- Document and track customer interactions in the system to improve service quality.
Required Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-centric approach.
- Comfortable working independently in a remote setting.
- Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
- Previous experience in customer support or a related field is a plus.
How to Apply:
If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.
Benefits:
- Competitive salary
- Comprehensive health and wellness benefits
- Generous paid time off
- Employee discounts on Hulu subscriptions
- Opportunities for career growth and development
Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment!
