Responsibilities:

• Coordinates and facilitates delivery of telecom project objectives

• Ensures timely completion of tasks, maintaining program schedule and target dates

• Leads and advises high-priority matrix projects, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams

• Conducts program meetings at leadership and/or executive director levels

• Develops and runs a project change control process as needed to ensure project team operates within the scope of change approval process

• Provides input and feedback to telecom team members

• Identifies and evaluates the risks associated with telecom activities and takes appropriate action to mitigate the risks

• Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated; reevaluates current resources to resolve project resource surplus and shortfalls

• Provide onsite consultation to customers and ensure operational support of the experience environment to maintain SLAs and Disney standards.

• Prepare and present metrics on uptime, usage, trends, and opportunities. 

• Manage vendor relationships. 

Qualifications:

• 3+ years in the Technology Industry

• Technical project management expertise for a theme park(s), working closely with technology, telecom and infrastructure teams

• Hands-on experience with practices such as Agile, Scrum, Kanban, Waterfall

• Ability to understand architectural and technical aspects of projects

• Excellent organizational, communication (written and verbal) and time management skills with attention to detail

• Experience with Application Lifecycle Management and development tools like JIRA, Confluence Wiki, ServiceNOW

• Experience with budget tracking and complex cost-benefit analysis

• Experience managing and prioritizing projects within the program and working seamlessly with various teams and stakeholders in a matrix organization

• Experience working in a team-oriented, collaborative environment

• Ability to influence negotiations to achieve a favor outcome for both parties.

• Demonstrated analysis/assessment capabilities; Self-motivated and dedicated to performing above expectations.

• Demonstrated ability to drive complex forecasts & capacity plans and to effectively communicate risks and dependencies to leaders and business partners.

• Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW

• Demonstrated strong organizational and time management skills. 

• Able to hit targeted due dates and manage competing priorities.

• Demonstrated strong written and verbal communication skills

• Self-organizing and motivated

• Proven success collaborating with a range of partners

Education:

• Technical project management experience in software development

• Project Management Professional (PMP) Certification

• Current or former Scrum Master Certifications

• Current or former Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS)

Preferred Education:

• Associates degree in computer science, information systems, engineering, mathematics, data analytics or other related scientific or technical discipline and 7+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Project Manager) working with technical teams delivering solutions

• Bachelor's degree in computer science, information systems, engineering, mathematics, data analytics or other related scientific or technical discipline and 5+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Project Manager) working with technical teams delivering solutions

• Or Master's Degree in computer science, information systems, engineering, mathematics, data analytics or other related scientific or technical discipline and 3+ years of Program/Project management experience (such as: Project Lead, SCRUM Master, Project Manager) working with technical teams delivering solutions

• Or, appropriate certifications and equivalent work experience

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Job Posting Segment:

Other Ops

Job Posting Primary Business:

Telecom Svcs (WDW)

Primary Job Posting Category:

Technical Support

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code: