Responsibilities:
1. Communicate with customers via phone, email, and chat to provide assistance and answer inquiries.
2. Serve as a primary point of contact for customer inquiries and concerns, resolving issues in a timely and professional manner.
3. Collaborate with cross-functional teams to address customer needs, escalating complex issues when necessary.
4. Maintain accurate and detailed records of customer interactions and transactions.
5. Utilize company databases and systems to track and monitor customer orders and shipments.
6. Identify opportunities for process improvements and customer service enhancements.
7. Participate in training sessions to stay updated on product knowledge, customer service strategies, and company policies.
8. Meet individual and team performance targets to ensure customer satisfaction and contribute to the overall success of the department.
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1. Associate Level or higher academic qualification.
2. Minimum of 3 years of relevant customer support experience.
3. Exceptional communication and interpersonal skills.
4. Ability to work independently and resourcefully, demonstrating strong problem-solving skills.
5. Proficient in negotiation and time management, with a focus on resolving customer issues effectively and efficiently.
6. Strong computer skills, including proficiency in Microsoft Office programs and CRM software.
7. Flexible schedule and availability to work in a fast-paced, remote environment.
8. Ability to adapt to changing priorities and manage multiple tasks simultaneously.
9. Experience in the logistics or transportation industry is a plus.
Personality traits:
1. Resourceful: The ideal candidate should possess the ability to think creatively and find innovative solutions to customer issues.
2. Independent: Demonstrating self-motivation and the ability to work autonomously to meet customer needs.
Soft skills:
1. Negotiation: Skilled in negotiating with customers to resolve conflicts and reach mutually beneficial resolutions.
2. Time management: Excellent time management skills to prioritize tasks and meet deadlines efficiently.
Benefits:
1. Medical coverage: UPS provides comprehensive medical coverage for eligible employees.
2. Free accommodation: Remote work allows employees to work from the comfort of their own home without incurring additional housing costs.
3. Profit sharing: Eligible employees may have the opportunity to share in the company's success through profit sharing initiatives.
Working environment:
At UPS, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering outstanding customer service and fostering a positive and collaborative working environment.
Equal Opportunity Statement:
UPS is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value diversity and inclusion, believing that a diverse workforce enhances our ability to serve our customers and contribute to our success.
We look forward to receiving your application and considering you for the position of Customer Support Assistant!
How to apply:
Apply on Click Apply For This Job and you will be notified if shortlisted for the job.
Original job Customer Support Assistant - Remote Work posted on Click Apply For This Job. To flag any issues with this job please use the Report Job button on Click Apply For This Job
